Returns & Shipping



Returns Policy

Purchases made online are available for refunds only; exchanges are not permitted. If you wish to exchange a product, you will need to return the original items for a refund and make a new purchase at

We want you to love your OTIS product. If you are not completely satisfied, we will issue a full credit on returns processed within 30 days. You don’t have to pay for return shipping – we’ve got you covered!

To Process A Return Request:

Step 1 - Complete and submit the form below

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Step 2 – We will email you a packing slip and a pre-paid UPS return shipping label. Return shipping is on us!

Step 3 – Return items in OTIS packaging. Include a copy of the packing slip and apply the UPS shipping label to the outside of the box.

Step 4 – Drop off at your nearest UPS drop-off location.

Products may be returned if the items are unworn and in the same condition as they were received. All items must be returned in their original packaging within 30 days of purchase. Once your return is received and approved, a credit will be made in the original form of payment used. Unfortunately, we cannot refund any original shipping charges. Shipping charges will only be refunded if you received the incorrect item or the item sent was defective.

Only products purchased via may be returned for a refund. OTIS is not liable for goods in transit. OTIS recommends returns to be safely packaged and insured at your cost. All return paperwork must include full name, return address (no PO Box), contact number, email address and proof of purchase if a warranty is being claimed.


Shipping Prices

Free UPS Ground Shipping on all orders.If you would like your item faster, we offer Offer UPS 3-day, 2-day and Overnight shipping options (rates shown at time of checkout).

Shipping and Handling Charges

All shipping and handling charges can be viewed at time of checkout. In the rare case that shipping and handling charges exceed the amount shown, we will notify you. The state or province may require tax to be applied to shipping and handling charges. Any shipping carrier may be used and will depend upon the fulfilling location.

For further info, please contact our Customer Service team at

OTIS USA does not currently ship to locations outside of the USA. We will be shipping to Canada and South America soon. Please to be alerted when OTIS starts shipping to your location.