OTIS Eyewear is constructed using the highest quality materials available. Each component of our sunglasses is individually quality checked before being carefully packaged and sent to you.
Learn more about our lifetime warranty policy, what's covered under warranty and what isn't.
If your sunglasses have defects in materials and workmanship, you can submit a warranty claim by completing our form.
All OTIS eyewear exceed the strictest Australian, US and European standards for quality and strength. While Mineral Glass is the most scratch-resistant material on earth, it is not scratch proof and if not cared for properly can damage. We know accidents can happen, so OTIS offers a simple and easy way to have your sunglasses repaired.
Complete our repair request form , so our team can evaluate the damage and work through next steps with you directly.
Returns & Shipping Policy
We want you to love your OTIS product. If you are not completely satisfied, we will issue a full credit on returns processed within 30 days. You don’t have to pay for return shipping – we’ve got you covered!
To process a return request and learn more about our shipping policies, visit our returns and shipping page.
Got questions about your OTIS Eyewear? It's our goal to provide answers! Check out our FAQ page for information on everything from our warranty policy to scratched lenses.