Warranty Claim

Our Lifetime Warranty will guarantee your shades against any defects that are the direct result of poor workmanship or faulty materials. Scratched or broken lenses and/or frame damage due to mishap/misuse are NOT considered manufacturing defects. We stand by the premium materials we’ve chosen 100%. However, if a legitimate warranty is presented to us, we’ll do everything we possibly can to get the defective pair of shades out of your hands and replaced immediately.

Please remember, Mineral glass is the most scratch resistant lens material available, but it is not scratch proof. They must be handled with care. All OTIS lenses exceed the strictest USA, Australian and European standards for quality and strength. However, mineral glass lenses can scratch or crack if not cared for properly. Please consider this before completing your warranty claim.